Services
We provide essential bulk water services supported by infrastructure, treatment facilities, and continuous monitoring to ensure quality and reliability.
Water Supply Areas
We supply bulk water to municipalities and communities across the Amajuba and uMzinyathi districts. Our network supports both urban and rural areas, ensuring reliable access to essential water services.
Bulk water is sourced from rivers, dams, and boreholes, and treated at our water treatment works before being distributed to municipalities and end users.
Key supply areas include Newcastle, Dundee, and surrounding communities served by the Ngagane and Biggarsberg Water Treatment Works.
Laboratory Services
Our laboratory conducts continuous water quality testing to ensure compliance with SANS 241 drinking water standards. This guarantees that all water supplied is safe, reliable, and meets regulatory requirements.
Testing includes drinking water, wastewater, raw water, and borehole analysis, supported by a monitoring programme that meets legislative and operational requirements.
This process ensures consistent water quality and maintains public confidence in the water supplied.
Scheduled Maintenance Notices
We carry out planned maintenance to ensure the reliability and longevity of our infrastructure. This section provides advance notice of any scheduled interruptions and affected areas.
Maintenance activities are essential to maintaining system efficiency and preventing unplanned disruptions to water supply.
Stakeholders are encouraged to check this section regularly for updates.
Emergency Service Alerts
Stay informed with real-time updates on unexpected water supply disruptions and urgent incidents. We provide timely information to help communities respond and plan accordingly.
This includes updates on infrastructure failures, emergency repairs, and unplanned outages affecting supply areas.
Our goal is to minimise impact and keep all stakeholders informed.
Have a question?
Find answers to frequently asked questions about our services, water quality, and supply processes.
